Hull Trains Provide Coronavirus Update To MP Graham Stuart

Hull Trains Provide Coronavirus Update To MP Graham Stuart
May 21, 2020

Beverley and Holderness MP Graham Stuart has held an urgent meeting with the Managing Director of Hull Trains, Louise Cheeseman, to get an update on the train operator’s situation as a result of the coronavirus crisis.

Hull Trains have suspended their operations since 30th March following the Government’s guidance that services should be for essential travel only, leading to an increase in the number of people working from home.

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Additional Services To Beverley Announced For Hull Trains After Approval Granted

Additional Services To Beverley Announced For Hull Trains After Approval Granted
May 10, 2019

Hull Trains will be running two further services to and from Cottingham and Beverley after approval was granted by the Office of Rail and Road.

In addition to the 06:00 service from Beverley and the 18:48 service from London King’s Cross, Hull Trains will now extend its journey to and from Beverley on the 08:23 service from Hull and the 15:48 service from London King’s Cross.

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Milestone Moment As Hull Trains’ Entire New Fleet Arrives In Europe

Milestone Moment As Hull Trains’ Entire New Fleet Arrives In Europe
March 27, 2019

Hull Trains has revealed its new trains are on schedule to arrive in the UK later this year – which will see them become one of the “best rail operating companies in the UK.”

It comes as the firm revealed the fifth and final train in the new £60m fleet arrived in Europe for internal fitting ahead of schedule this week – having been built at Hitachi Rail’s manufacturing plant in Kasado, Japan. When they are launched, Hull Trains will have the youngest entire fleet in the country.

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Hull Trains Say 38 Year Rolling Stock Is Important Milestone

Hull Trains Say 38 Year Rolling Stock Is Important Milestone
January 30, 2019

Hull Trains have taken delivery of 38-year-old HST Inter City 125 saying they hope it shows their commitment to delivering great customer service.

Bosses say that the train which was manufactured at the Crewe Works back in 1981 is a real boost for the company. They also add its arrival was hard to secure given the lack of rolling stock in the UK.

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Hull Trains Release Artist’s Impression Of New Fleet

Hull Trains Release Artist's Impression Of New Fleet
May 22, 2018

Hull Trains, who operate a direct link between Beverley and London is delighted have revealed the first artist’s impression of the new trains set to hit the tracks as part of a major £60m investment.

From December 2019 onwards, customers will benefit from more seating capacity, enhanced interiors and faster speeds as part of a major £60million investment.

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Local Train Provider Ranked Highly In National League Tables

Local Train Provider Ranked Highly In National League Tables
January 31, 2018

Hull Trains who provide a direct service between Beverley and London are celebrating after figures published by Transport Focus show one best at when it comes to customer satisfaction.

Hull Trains scored 95pc which 14pc higher than the overall national average score in the National Rail Passenger Survey (NRPS) for overall customer satisfaction.

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Hull Trains Receives More Accolades for Customer Service Excellence

Hull Trains Receives More Accolades for Customer Service Excellence
December 11, 2017

The UK’s Rail Operator of the Year 2016/17 has received one of its biggest endorsements yet for customer service in the prestigious Rail Business Awards.

Hull Trains has been shortlisted ahead of the awards in February for Customer Service Excellence, beating off competition amongst an “exceptionally high calibre” of entries.

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Local Train Operator Named As Having best Customer Service Team

Local Train Operator Named As Having best Customer Service Team
December 1, 2017

Hull Trains, who operate a direct service Beverley and London are celebrating yet another customer service victory as they won the top accolade for Customer Service Team of the Year at the North of England Transport Awards for the second year running.

The awards reward innovation, excellence and the very best practice throughout the north of England

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Hull Trains Named UK’s Top Performing Long Distance Operator

Hull Trains Named UK’s Top Performing Long Distance Operator For Fourth Consecutive Year
July 25, 2017

Hull’s very own rail operator, Hull Trains, has once again topped the industry’s independent satisfaction league that compares every single train company in the UK on a range of customer-focused metrics.

Hull Trains scored a massive 97% satisfaction for service – 8% higher than the average long distance operator and a full 6% higher than the franchise competitor on the East Coast route, Virgin Trains.

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Hull Trains Bucks The Trend With Unprecedented Gender Equality Record

Hull Trains Bucks The Trend With Unprecedented Gender Equality Record
February 16, 2017

Hull Trains has reiterated its total commitment to equality in the wake of the Department for Transport’s calls for more women in transport.

The UK’s Rail Operator of the Year is at the top of the industry for customer service and satisfaction and is also leading the sector on gender equality and the support it gives to females wanting to pursue a career in rail.

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Hull Trains Continue To Fly The Flag For Humber Region

Hull Trains Continue To Fly The Flag For Humber Region
January 25, 2017

Official results published have confirm that Hull Trains continues to exceed customer satisfaction levels with the long-distance rail industry.

The independent National Rail Passenger Survey (NRPS) shows that Hull Trains has the highest ever satisfaction score recorded for any operator in the UK this decade.

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