What Are Virtual Telephones And How They Can Help You

Virtual telephones are a virtual phone service that you can hire to handle your business phone system. Both established organizations and startups can benefit from virtual phone services and have them take over the nitty-gritty details of different types of business functions.

 

Dealing with clients and customers is a 24/7 ordeal, which is why without a team of experts, it can take a toll on an entrepreneur. Launching your company with the help of virtual telephones will offer you a plethora of benefits. 

Read on to learn how these services can significantly improve your business.

Offer Virtual Receptionists and Self-Serve Menus

Things often get lost in translation when it comes to business communications, no matter how many staff meetings you have. As a manager, you don’t always have the time to supervise these situations and as a startup entrepreneur, you can’t take on additional responsibility.

Therefore, hiring a virtual phone service is essential as it offers a virtual receptionist and self-serve menus to deal with callers. Callers can then navigate through your business’ services and products with ease. 

Choosing Your Own Phone Number 

One of the most popular features offered by virtual phone services is the option to choose your own phone number – you can choose one main number for advertisements or create various local numbers for your business.

The UK-based professionals at  https://www.connect-communications.co.uk/smart-numbers/ explain that you can choose from a full range of programmable telephone numbers. You can choose local area numbers, freephone, and local rate, and the setup is quick and easy. 

Set Customized Hold Music 

As your business gains traction, you’ll get more frequent callers. That’s where the “hold” feature will come in. With virtual telephones, you can choose your own hold music to make the experience more pleasant for customers. 

Provide Customizable Automation Rules for Call routing

Call routing makes it easier for customers to reach the right person for their needs, which is why virtual telephones provide customizable automation rules so that you can select what routing options you deem best.

You will get to determine where the call will go based on your preferred automation rules. For instance, you can establish group queues or screening rules. Furthermore, these automation rules can be changed at any time as you gauge which features worked best. 

Offer Call Features

Some of the best call features including call transfer, caller ID, “do not disturb” notifications, and call parking are all available with virtual telephone services. You can also get features that record caller information and announce it when they call again. This helps to return customers feeling acknowledged and appreciated, and blocks calls that you don’t want. 

Create Click-to-Call Buttons 

These phones don’t just make your life easier, they make your customers’ lives easier. This service offers a click-to-call button that you can create on your business webpage. Potential clients will be able to click the button and immediately reach your services. 

Provide Voicemail, Fax, and Conference Call Options 

In addition to all the great call features, virtual telephones also provide voicemail and fax services so that your potential clients can reach you through various channels. Moreover, you have plenty of conference call options to choose from where you can gather your team to get work done no matter where you’re all scattered – this is particularly helpful for startups if you don’t have a brick-and-mortar office for staff meetings. 

Offer Efficient Account Management  

Last, but definitely not least, account management has never been easier with a virtual phone service. You will be able to have full control of how accounts are run.

You can monitor your phone system, make necessary changes, and manage the whole system and its features through a dashboard whenever you like. What’s more, is that all the complex systems to manage are handled by the phone service. You don’t have to do any of the heavy lifting and there’s no hardware to handle. 

The great thing about virtual telephones is that you can customize the services based on your financial situation and your exact needs.

As your business grows, you can upgrade the services and get more from this automated service including features like a live attendant to handle your business phone calls, the ability to transfer a call from your office to mobile, and the option of switching to video or web for conference calls.

You can also invest in features that integrate with your frequently used apps and call recording. Either way, appointing this service to handle all these technological duties will allow you and your team to focus solely on your brand.

More From HU17.net