A Yorkshire council has launched a major shake-up of its adult social care services following a critical inspection — promising the public it will now be held to account every single month.
East Riding of Yorkshire Council has set up a new “Improvement Board” after a report by the Care Quality Commission (CQC) raised concerns about its Adult Social Care (ASC) services.
The watchdog’s findings, published in October 2025, triggered action behind the scenes — and now officials say they are determined to show residents exactly what is being done to put things right.
The newly formed board meets monthly and brings together senior council figures and key partners, all tasked with one goal: driving improvements and making sure progress doesn’t stall.
In a move designed to boost transparency, the council has also pledged to publish regular updates after each meeting — giving the public a front-row seat to the authority’s improvement efforts.
These reports will outline what progress has been made, where challenges remain, and how the council’s recovery plan is being delivered.
The first of these updates, covering February, is already available — and more are set to follow every month.
Council leaders say the updates are about more than just ticking boxes.
They aim to keep residents informed, reassure service users, and ensure staff and partner organisations stay connected as changes are rolled out across the system.
Councillor Jonathan Owen, the council’s cabinet member for adult social care and health, insisted the authority is committed to openness following the inspection.
“We are happy to share with the public the actions we are taking following the CQC inspection,” he said.
“This approach reflects the council’s ongoing commitment to openness, partnership working, and delivering high-quality services for people in the East Riding.”
The spotlight on adult social care comes at a time when councils across the country are facing mounting pressure, with rising demand, stretched budgets and staffing challenges putting services under strain.
For East Riding, the stakes are high.
The monthly Improvement Board will now act as a watchdog within the council itself — ensuring promises made after the CQC report are followed through and real change is delivered.
And with regular updates now in the public domain, residents will be watching closely to see whether those promises turn into action.
