Local Train Provider Ranked Highly In National League Tables

Hull Trains who provide a direct service between Beverley and London are celebrating after figures published by Transport Focus show one best at when it comes to customer satisfaction.

Hull Trains scored 95pc which 14pc higher than the overall national average score in the National Rail Passenger Survey (NRPS) for overall customer satisfaction.

Louise Mendham, Performance and Planning Manager at Hull Trains said;

“We’re delighted with these results, in particular because they represent the views of our customers and their experiences on-board.”

“We’re a customer-focussed, people business and during the last year, we became the only operator on the east coast mainline to gain IiP Gold Standard for the quality of our people.”

“This is further reflected in our 94% score for the service customers receive from our colleagues on-board.”

“We have continued to invest in Passenger Information Screens as well as making various improvements to the interiors of our trains which is reflected in our high scores for comfort and on-board information.”

“Customers are also very satisfied with the speed of their journey at 93pc which is 11pc higher than the average as well as the punctuality and reliability of our trains at 13pc higher.”

Hull Trains are shortlisted for Customer Service Excellence at the prestigious Rail Business Awards in London on 22 February.

The company is also investing £60million in the development and production of five new hi-tech, bi-mode trains that will come into service at the end of 2019, increasing capacity by 50pc with the opportunity for further service improvements.

Hull Trains, which has won a plethora of awards within the last year for its overall operations and industry-leading customer service, also scored way above the average national figures in the areas that matter most to its customers including value for money; helpfulness of colleagues; personal security and the comfort and speed of its trains.