Every Bit of Feedback Matters - Police Seek Public's Views

Humberside Police are looking to the public to help them learn more about how people access the services they off.

Part of their Smart Contact Project police hope that by people completing the survey they will be able to enhance the ways in which people can contact them.

In a statement released they said;

“As the title suggests, every bit of feedback matters as it helps us to better understand the needs of the public and our partners as we carry on working to modernise the way in which we deliver our services.”

“This survey will help us understand how people currently contact us and what made them choose one contact method over others so that we can identify opportunities to develop new ways of working as part of our Smart Contact project.”

“999 and 101 are the two most commonly used ways of contacting the police but what if we could give you easier ways of getting in touch, a more modern way of asking questions or finding out information or better access to our services at times that are simply more convenient in the future.”

“We are carrying out a survey in order to get a better insight into how people currently access our services and to find out more about which of our contact methods are most likely to be chosen and why.”

“There are many ways you can access our services but the vast majority of the public will still call us, even when it isn’t an emergency, when it isn’t a police matter or when simply seeking the answer to a question.”

“This is why we are looking at modernising our contact methods in order to create new ways of getting in touch and more effective ways of accessing our services that don’t always require a call or a visit to a police station. Our aim is simple – to mirror the accessibility of other modern service providers.”

“The survey won’t take long to complete so please take a few minutes to fill it in as your information is key to helping us develop our business.”