Will Dunnett, the Managing Director for First Hull Trains, says the recent visit of the Under-Secretary of State for Transport, Robert Goodwill MP, was an endorsement of what the company is aiming to achieve in Beverley.
Mr Dunnett, who also met MP Graham Stuart at Beverley Train Station, told HU17.net: “The visit of Mr Goodwill, is for us, an endorsement of what we are doing here in Beverley by introducing the new direct service to London.
“Now they can board the train in Beverley, which is better for them and also takes more cars off the road, which is better for the environment, too.”
Mr. Dunnett continued: “We set up a stand with a couple of seats from our First Class carriage. This turned out to be a great idea as it drew people with their children to our stand, giving us a chance to speak to lots of potential customers.
“We realised there were a number of people who never knew who we were, so the show proved to be a great branding exercise. From this, we knew we needed to do more to promote our brand and the new service was born.
“It was important we did this and took action. For us as a company it shows that we listened to what our customers wanted and that we delivered it.”
The new service from Beverley is already proving to be popular with rail users. Currently, news of the service is being spread by word of mouth and, given the number passengers using the service, it seems to working.
He said: “It is all part of our culture of being first. First in customer service, first in customer satisfaction and a great place to work – it all fits together nicely.
With the wider support of electrification of the rail network Mr. Dunnett is hopeful that First Hull Trains can expand their service and help connectivity in the region flourish.
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