Survey Shows Residents In The East Riding Are Satisfied

Survey Shows Residents In The East Riding Are Satisfied

A staggering 97 per cent of people are satisfied with the East Riding as a place to live and more than 80 per cent are pleased with the services provided by , according to results of a recent survey.

Have Your Say residents’ survey, designed by SMSR Ltd in conjunction with officers from East Riding of Yorkshire Council, took place during March and April 2014. The aim of the survey was to give residents the opportunity to share their views about their local area and the East Riding of Yorkshire as a whole.

Covering topics such as satisfaction with the local area, use of the council’s website, council expenditure, value for money, day-care services, health and wellbeing and pharmacy services.

A representative sample of 1,067 residents took part in the telephone survey, and a further 86 residents completed the survey online. A number of the questions were also explored with residents who visited this year’s Driffield Show.

Of those that took part in the telephone survey, 97 per cent said that they were satisfied with the East Riding as a place to live, which is 14 per cent higher than the national Local Government Association (LGA) Polling on Resident Satisfaction with Councils consultation (January 2014[1]: 83 per cent).

Sixty two per cent of these residents reported that they were ‘very satisfied’ with the area as a place to live. Areas which stood out with higher levels of respondents being ‘very satisfied’ were the postcode areas of HU15 (Brough area), YO25 (Driffield area) and DN14 (Goole area).

Levels of satisfaction with the way the council runs things were also high (82 per cent), with 71 per cent agreeing that the council provided value for money, which is 18 per cent higher than the LGA Polling on Resident Satisfaction with Councils (January 2014: 53 per cent). Sixty eight per cent also expressed confidence in the council’s ability to manage its finances and services.

Councillor OBE, said:

“We would like to thank all our residents who volunteered their time to respond to our survey, the results of which help the authority to prioritise what is important to our local communities and continue to deliver high-quality services.”

“The council regularly measures its performance against national benchmarks, to ensure it is running as efficiently as possible, and it is encouraging to see that we are operating above standard.”

“Thanks to prudent financial management, the council has been able to avoid the knee-jerk reactions of other local authorities and is continuing to invest in its services while at the same time reducing costs for the benefit of communities across the East Riding.”

Results of the survey will help track changing perceptions, inform service planning and delivery, support performance management and provide valuable insight into local people’s views about the East Riding of Yorkshire and public services.

Further findings from the survey will shortly be available in the winter edition of the council’s quarterly magazine, Your East Riding.



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